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Privacy Policy

Privacy Policy

Pranved operates this online store and website, including all associated information, content, tools, features, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.
We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use our Services.


1. Information We Collect

When we use the term “personal information,” we mean information that directly or indirectly identifies, relates to, or could reasonably be linked with you. We may collect the following categories of information depending on how you interact with our Services:
Contact Information: Full name, billing address, shipping address, phone number, and email address.

  • Payment & Financial Data: Credit/debit card details, bank account information, transaction history, payment confirmation, and billing records.
  • Account Information: Username, password, security questions, preferences, and settings associated with your account.
  • Transaction Data: Products you view, add to cart, purchase, return, or exchange, along with your order history.
  • Communication Records: Any messages, inquiries, or feedback you provide when contacting us via email, chat, or phone.
  • Device & Technical Information: IP address, browser type, operating system, device identifiers, network details, and cookies.
  • Usage Information: How you navigate and interact with our Services, including timestamps, click behavior, and browsing activity.


2. Sources of Information

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, fill out forms, or communicate with us.
  • Automatically: Through cookies, web beacons, analytics tools, and your device/browser activity when you use our Services.
  • Service Providers: Data collected by third-party platforms (e.g., Shopify, payment gateways, logistics providers) that we use to run our business.
  • Partners and Affiliates: Information shared by marketing partners, referral programs, or advertising networks.

3. How We Use Your Information

We use your personal information for the following purposes:

1. Order Fulfillment & Services

  • To process payments, confirm orders, ship products, handle returns/exchanges, and manage your account.
  • To remember your preferences, recommend relevant products, and personalize your shopping experience.

2. Marketing & Promotions

  • To send promotional emails, newsletters, SMS campaigns, and personalized product recommendations.
  • To display targeted advertisements on our site and other third-party platforms.

3. Customer Support & Communication

  • To respond to inquiries, resolve complaints, and provide after-sales support.
  • To notify you about order status, new features, and important updates.

4. Security & Fraud Prevention

  • To authenticate users, prevent unauthorized access, detect fraudulent transactions, and protect against cyber threats.

5. Legal & Compliance

  • To comply with applicable laws, respond to government requests, enforce our Terms & Conditions, and resolve disputes.

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

  • With Service Providers: Such as Shopify, payment processors, logistics/shipping companies, IT and analytics vendors.
  • With Business Partners: For joint promotions, advertising, or co-branded campaigns.
  • For Legal Obligations: To comply with subpoenas, regulatory requirements, or to protect our legal rights.
  • In Business Transactions: In case of mergers, acquisitions, restructuring, or sale of assets.
  • With Your Consent: When you voluntarily agree to share information (e.g., reviews, testimonials, social media integrations).

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This may include:

  • Maintaining your account information for as long as you have an active account.
  • Retaining transaction data for tax, accounting, and regulatory obligations.
  • Keeping communication records for customer service purposes.

6. Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your data. While we strive to protect your information, no system is 100% secure. We recommend that you keep your account credentials confidential and do not share them with anyone.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Correct: Request corrections to inaccurate or incomplete information.
  • Right to Delete: Ask us to delete your personal information, subject to legal obligations.
  • Right to Opt-Out: Decline marketing communications or targeted advertising.
  • Right to Portability: Request your data in a portable format.

To exercise your rights, please contact us at the email provided below. We may require verification of your identity before processing such requests.

8. Children’s Privacy

Our Services are not directed towards children under 16. We do not knowingly collect personal information from minors. If you are a parent/guardian and believe your child has provided us information, please contact us to request deletion.


9. International Data Transfers


As we use third-party platforms such as Shopify, your data may be stored and processed outside your country of residence. If transferred internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.


10. Third-Party Links


Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.


11. Managing Preferences & Communication

  • You may unsubscribe from promotional emails using the “Unsubscribe” link in our communications.
  • Even if you opt out, we may still send transactional messages (e.g., order confirmations, delivery updates).
  • You can also manage cookie preferences through your browser settings.

12. Policy Review 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:
📧 Email: support@pranved.com
 📍 Address: [Your Office/Company Address]

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